Clear and transparent guidelines for payments, booking deposits, and refund requests.
Clear and transparent guidelines help our customers understand how payments and refund requests are handled.
We want every customer to understand how payments, booking deposits, and refund requests are handled.
Our refund policy is designed to provide clear expectations while allowing us to review individual situations fairly.
Payments for completed services are generally non-refundable, subject to applicable policies and law.
Payments for completed detailing services are generally non-refundable once the service has been performed.
However, if you have a concern about the service you received, please contact us within 24 hours of your appointment.
We will review the concern and, when appropriate, work with you toward a fair resolution in accordance with our Satisfaction Guarantee.
Booking deposits are subject to the terms of our Appointment Policy and Weather & Safety Policy.
Booking deposits are used to reserve appointment time and are subject to the terms of our Appointment Policy.
Deposits may be applied to a future appointment when the applicable cancellation or rescheduling requirements are met.
When an appointment is rescheduled by Soriano's Mobile Car Wash & Detailing LLC because of weather or unsafe working conditions, the booking deposit will not be forfeited and will be applied to the rescheduled appointment in accordance with our Weather & Safety Policy
Refund requests are reviewed based on the circumstances of each situation and the applicable company policies.
If you believe a refund may be appropriate, please contact us as soon as possible and provide the relevant details about your appointment and service.
Each request will be reviewed based on the circumstances, the service provided, and any applicable company policies.
Where a refund is approved, we will communicate the applicable amount and processing method.
Service concerns are handled through our Satisfaction Guarantee so we can review each situation fairly.
A concern about the quality or completion of a service is handled under our Satisfaction Guarantee.
If any portion of the agreed service was missed, please contact us within 24 hours of your appointment so we have an opportunity to review the concern.
Our goal is to resolve legitimate service concerns fairly and professionally.
A refund request is reviewed individually and does not automatically result in a refund.
A request for a refund does not automatically guarantee that a refund will be issued.
Refund eligibility may depend on the circumstances of the request, the service provided, and the applicable policies.
Nothing in this policy is intended to limit any rights or remedies that may apply under applicable law.
A refund request is reviewed individually and does not automatically result in a refund.
A request for a refund does not automatically guarantee that a refund will be issued.
Refund eligibility may depend on the circumstances of the request, the service provided, and the applicable policies.
Nothing in this policy is intended to limit any rights or remedies that may apply under applicable law.
We believe refund policies should be clear, reasonable, and transparent.
We believe refund policies should be clear, reasonable, and transparent.
We appreciate the trust our customers place in Soriano's Mobile Car Wash & Detailing LLC and are committed to handling refund requests professionally and fairly.